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Here you’ll find all the details about our order preparation process and weekend deliveries to ensure your order o arrives fresh and in perfect condition.
At our store, we pride ourselves on delivering freshly prepared products tailored to each order. Most items are crafted upon order placement to ensure maximum freshness. Only a few products, like cured meats and sausages, are held in limited stock due to their extended preparation times.
When choosing expedited shipping options like 1- or 2-day delivery, please keep in mind that these estimates apply to the time your package is in transit after shipment. Upon receiving your order, we typically need an additional 1-2 days to complete preparation, though we always strive to fulfill orders as promptly as possible.
We partner with third-party delivery services, so while we carefully coordinate shipment schedules, we cannot control external delivery timelines. Please also note that weekend deliveries are not available. Once we receive your order, we will prepare everything and ship on the most optimal date to help minimize transit time and avoid any risk of product spoilage.
To maintain optimal freshness during transit, we use insulated packaging with ice packs for temperature control, ensuring your products arrive in excellent condition.
If the shipping cost displayed in your cart seems high, please feel free to contact us. We’ll do our best to find a more suitable option that meets your needs.
Due to the perishable nature of our items, we are unable to accept returns, as prolonged transit times—both to and from—may compromise product quality. However, we are fully committed to your satisfaction. If delivery is delayed by the shipping company for more than two days beyond the anticipated date, we will resend your order at no additional cost.
Should you experience any concerns or challenges with your order, even if not outlined in this policy, please don’t hesitate to reach out. We are dedicated to addressing any issues promptly and ensuring a positive experience with our service.
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